Privacy Policy
This Privacy Policy explains how Synca (“we”, “us”, “our”), the operator of Synca - Meeting Your People (the “App” or “Platform”), collects, uses, shares, retains, and protects personal information when you access or use the App and its related services. Individual users are addressed as “you” and “your”. By using any part of the Platform, you acknowledge the practices described in this Policy.
Synca is offered to users in the United States. We do not direct the App toward, market it to, or intentionally accept users from any other country. If you access the App from outside the United States, you do so on your own initiative and your information will be handled under this Policy and applicable U.S. law.
1. Information We Collect
We collect information you provide directly, information generated when you use the App, and limited information received from service providers. We do not ask for information that is not reasonably necessary to operate, secure, and improve the Platform.
Information you provide
- Account and profile information. Your email address, sign-in credentials, display name, age, gender, photos, bio, interests, occupation, education, height, lifestyle details, relationship preferences, and the city, region, or ZIP code you choose to provide.
- Content you submit. Profile photos, feed posts, images, comments, messages, voice messages, gifts, reactions, reports, and other material you send through the App.
- Communications with us. Information you provide when you contact support, request account deletion, exercise a privacy right, or report a problem.
Information collected automatically
- Device and technical information. Device model, operating system and version, app version, language, time zone, IP address, mobile advertising identifiers, and similar device or installation identifiers.
- Usage and interaction information. Pages and profiles viewed, likes and dislikes, matches, searches, filters, feed activity, feature usage, session times, crash logs, and performance data.
- Approximate or precise location. If you grant location permission, we may collect your device location to show nearby people and distance. Depending on the permission you grant, this may include precise GPS location or a less precise network-based location. You can decline the permission and enter a ZIP code manually.
- Purchase and subscription information. Product identifiers, order identifiers, purchase status, subscription status, renewal dates, coin balances, and related transaction records.
Information from platform features
- Messages and calls. Messages, images, voice messages, and call metadata are processed to deliver them to the intended recipient. Voice and video call content is transmitted through our real-time communication provider to the other participant.
- Social interactions. Likes, matches, visitors, admirers, gifts, feed posts, comments, and the Chemistry Score shared between you and another user.
- Contact exchange. If you and another user reach the required Chemistry Score and both choose to exchange contact details, the details you choose to share are disclosed to that user at your direction.
Information we do not request. We do not ask for your Social Security number, government-issued identification number, full financial account number, health or medical records, or precise home address. Please do not send this information through the App, through messages to other users, or through support communications.
2. Device Permissions and Features
Synca requests device access only when a feature needs it. You can grant, withhold, or revoke permissions in your device settings. Withholding a permission affects only the feature that depends on it. Android may also display its own privacy indicators and controls; those are provided by the operating system, not by Synca.
- Photos and videos. When you choose a photo or video for your profile, a post, or a chat, Synca opens Android’s system photo picker where available. The picker returns only the item you select. On Android versions without the system picker, the App may request access to your photo library. Synca does not scan or index your entire gallery and does not write to your photo library.
- Camera. Synca requests camera access when you take a photo in the App, record a video, or participate in a video call. Camera content is used for that feature. We do not use your camera for advertising.
- Microphone. Synca requests microphone access when you record a voice message or participate in a voice or video call. Audio is used to provide that feature, including safety review where necessary.
- Location. Synca requests location access when you use nearby discovery or distance features. Depending on the permission you grant, we may use approximate location or precise location. If you decline, you can enter a city, neighborhood, or ZIP code manually. We do not collect location in the background or after the App is closed.
- Push notifications. If you allow notifications, Synca may send match alerts, message alerts, visitor activity, reminders, and service notices. You can turn notifications off in your device settings.
3. How We Use Information
We use personal information only for legitimate purposes connected to the Platform, including to:
- create and secure accounts, verify identity, and authenticate sign-ins;
- provide profiles, discovery, matching, messaging, calls, feed, gifts, and other features;
- show nearby people, distance, and location-based recommendations;
- process purchases, activate subscriptions, maintain coin balances, and provide customer support;
- detect, investigate, and prevent fraud, abuse, spam, and violations of our rules;
- review reports, moderate content, and protect user safety;
- measure app performance, diagnose crashes, and improve features;
- measure installs and campaign performance through analytics and attribution providers;
- comply with legal obligations and respond to lawful requests; and
- enforce our Terms of Service and protect our rights and the rights of others.
Sale of personal information does not occur here, nor does its rental or its lease. Cross-context behavioral advertising receives nothing. Targeted advertising is not conducted at all. Profiling directed at decisions of legal or similarly significant effect is not undertaken.
4. Automated Matching, Ranking, and Safety
Synca uses automated systems to suggest profiles, rank content, calculate the Chemistry Score, and detect potentially abusive or prohibited activity. These systems help operate the App, but they do not make decisions that produce legal or similarly significant effects for you. The Chemistry Score is a feature of the App, not a guarantee of compatibility, safety, or any particular outcome.
We may review automated outputs when investigating a report, responding to a support request, or complying with law. We do not use your private messages or call content for advertising.
5. How We Share Information
We share personal information only as described in this Policy, with service providers that help us operate the App, when required by law, or at your direction.
Service providers
We use third-party providers for hosting, communications, payments, analytics, attribution, crash reporting, fraud prevention, and related services. These providers are bound by contracts that limit their use of personal information to the services they provide to us. Providers may include:
- Google LLC — Google Play billing, Firebase analytics and messaging, and Google Sign-In;
- Tencent Cloud — instant messaging, real-time voice and video calls, and push delivery;
- AppsFlyer — install attribution and campaign measurement;
- BytePlus — analytics and event measurement;
- Meta Platforms — Facebook SDK app events and measurement;
- SmartBear (Bugsnag) — crash and performance diagnostics;
- Forter — fraud prevention and risk assessment; and
- cloud hosting, storage, and infrastructure providers.
Other users
Your display name, profile information, photos, posts, comments, gifts, Chemistry Score, and the messages or contact details you choose to send are visible to the users you interact with or to other users of the App, depending on your settings and the feature. Once you send content or contact details to another user, that user may read, copy, save, or share it. We cannot recall content that a recipient has already received.
Legal and safety disclosures
We may disclose information if we believe it is necessary to comply with a law, regulation, court order, or lawful government request; to protect the safety of any person; to investigate fraud or security issues; or to protect our rights, property, or the rights of our users.
Business transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to this Policy and applicable law.
6. Payments and Subscriptions
Synca offers coins (also shown as Credits), gifts, Premium membership, Visitor subscription, and other paid features. Purchases are processed through Google Play. We receive purchase confirmation, product and order identifiers, and subscription status. We keep related transaction records to provide the purchased benefits and handle support requests.
7. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Policy, unless a longer period is required by law.
- Account and profile data. Retained while your account is active and for a short period after closure while the closure is completed and disputes are resolved.
- Messages and content. Retained as needed to deliver messages, operate the feed, and allow recipients to access content sent to them.
- Purchase and subscription records. Retained for accounting, tax, fraud-prevention, chargeback, and legal purposes.
- Logs and diagnostics. Retained for a limited operational window for security, troubleshooting, and performance analysis.
- Safety and report records. Retained as needed to investigate reports, enforce our rules, and comply with law.
- Backups. Residual copies may remain in backup systems until overwritten in the ordinary backup cycle.
When you request account deletion, your account enters a seven-day recovery window. Signing back in during that window, or choosing to keep your account, cancels the request. After the window ends, we delete or de-identify the account data in active systems, subject to the retention exceptions described above.
8. Security
We use technical, administrative, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include encryption in transit, access controls, monitoring, and vendor review. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your sign-in credentials confidential and for the security of the device you use to access Synca.
9. Your Privacy Rights
Depending on where you live, you may have the right to access, correct, delete, or obtain a copy of your personal information, and to receive information about how we collect, use, and disclose it. You may also have the right not to be discriminated against for exercising a privacy right. To make a request, contact us at syncaandfeedback@syncaok.com. We may need to verify your identity before acting on a request.
California residents (CCPA/CPRA)
California residents have the right to know what personal information we collect, use, disclose, or retain; the right to delete personal information; the right to correct inaccurate personal information; the right to obtain a portable copy of certain information; and the right to opt out of the sale or sharing of personal information.
Sale and sharing. The statutory opt-out presupposes an underlying activity to opt out of. Here that activity is absent: nothing is sold, and nothing goes out for cross-context behavioral advertising. A request aimed at such an opt-out therefore meets nothing, and the same holds for a preference signal arriving from a browser or a device.
Sensitive personal information. Precise geolocation may be sensitive personal information under California law. We collect it only if you grant precise location permission, and we use it only to provide nearby discovery and distance features. You can disable location permission at any time or enter a ZIP code manually. We do not use or disclose sensitive personal information for purposes beyond providing the service or as permitted by law.
Categories collected and disclosed in the preceding 12 months.
- Identifiers: email address, account ID, IP address, device identifier, and advertising identifier.
- Customer records: name, age, gender, photos, and profile details you provide.
- Commercial information: purchases, subscriptions, coin balances, and transaction records.
- Internet or network activity: interactions, matches, likes, views, and app usage.
- Geolocation: approximate location, and precise location if you grant permission, plus ZIP code you enter.
- Audio and visual information: photos, videos, voice messages, and call audio or video transmitted through the App.
- Inferences: Chemistry Score, match preferences, and similar inferences drawn from your activity.
- Sensitive personal information: precise geolocation, only if you grant precise location permission.
We disclose these categories to service providers for the purposes described in this Policy, to other users when you choose to share content or contact details, and to legal authorities when required by law. We do not sell these categories.
You may exercise your California rights by emailing syncaandfeedback@syncaok.com. You may use an authorized agent with written permission. We will not deny you service, charge you a different price, or provide a different level of service because you exercised a privacy right, except where the law permits a difference that is reasonably related to the value of the information.
Other U.S. states
Residents of other states with comprehensive consumer privacy laws may have similar rights to access, correct, delete, or obtain a copy of personal information, and to opt out of targeted advertising, sale, or certain profiling. We do not sell personal information or use it for targeted advertising inside Synca. Requests may be sent to syncaandfeedback@syncaok.com. If your state provides an appeal process, you may appeal a refusal by replying to our response.
10. Age Requirement
Synca is intended only for adults who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If we learn that a user is under 18, we may close the account and delete the associated information. If you believe a user is under 18, please report the account in the App or contact us at syncaandfeedback@syncaok.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the App, our practices, or applicable law. We will post the revised policy in the App or on our website and update the effective date. Continued use of Synca after the revised policy takes effect means you accept the revised policy.
12. Contact Us
Questions, privacy requests, and concerns about this Policy may be sent to:
Synca - Meeting Your People
Email: syncaandfeedback@syncaok.com